Order Processing
Orders are prepared for dispatch within 1–3 business days once payment has cleared and any identity verification is complete. Before dispatch, each watch is given a final inspection, timed and photographed so there is a record of its condition.
Special-order and sourced pieces are dispatched once they reach us and pass inspection. We will give you an estimated timeline when you place the order.
Where We Ship
We ship to most countries worldwide from Nairobi, Kenya. A small number of destinations cannot be served because of carrier restrictions, sanctions or local import rules. If this affects your order, we will tell you before any payment is taken.
Delivery Times
- Within Nairobi: typically 1–2 business days, with hand delivery available by arrangement.
- Rest of Kenya: typically 2–4 business days.
- International: typically 3–7 business days by express courier, depending on destination and customs clearance.
Delivery times are estimates, not guarantees. Customs inspections, public holidays and events beyond our control can cause delays.
Insurance, Tracking & Signature
Every shipment is insured for its full declared value while in transit and tracked from dispatch to delivery. We send your tracking details by email or WhatsApp as soon as your watch leaves us.
An adult signature is required on delivery. For security, couriers will not leave a parcel unattended or with a neighbour. If you will be away, let us know and we will arrange a suitable delivery date.
Discreet Packaging
Watches are shipped in plain, unbranded outer packaging with no reference to the contents or their value. Inside, your watch is protected in its presentation box with its documents.
Shipping Costs
Insured shipping costs depend on the destination and the value of the watch. The exact cost is included in your written order confirmation before you pay, so there are no surprises from us.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes and brokerage fees charged by the destination country. Unless we agree otherwise in writing, these charges are the recipient's responsibility and are not included in the price.
We declare every shipment accurately at its true value. We cannot under-declare a watch or label it as a gift to reduce duties.
Risk of Loss & Delivery Issues
Risk in the watch passes to you when it is delivered and signed for. If a parcel is lost or arrives damaged, contact us within 48 hours of the tracked delivery time. Please keep all packaging and take photographs before opening further. We will manage the insurance claim and arrange a replacement or full refund.
Never accept a parcel whose outer packaging is visibly damaged or tampered with. Refuse delivery and contact us immediately.
Last updated: September 2026. Questions? Contact Antony Wanyonyi at awafula11@gmail.com or +254 796 401 517.