The 14-Day Return Window
You may request a return within 14 days of delivery. To be eligible, the watch must be:
- Unworn, and in exactly the condition in which it was delivered
- Returned with all protective stickers and films intact
- Returned with its original box, papers, certificate, tags, extra links and accessories
Items That Cannot Be Returned
- Watches that have been engraved or personalised
- Watches that have been custom-sized, unless all links are returned and the bracelet can be restored
- Special-order and sourced pieces bought on request
- Watches showing signs of wear, damage, or opening of the case or movement after delivery
- Gift cards and service fees
How to Return a Watch
1. Contact us first
Email awafula11@gmail.com or message +254 796 401 517 with your order reference and reason for return. Unauthorised returns cannot be accepted.
2. Receive your return authorisation
We will send a return authorisation number and instructions for sending the watch back safely.
3. Ship it insured
Pack the watch securely in its original presentation box inside a plain outer box. Send it fully insured and tracked, with signature on delivery. Unless the return is due to our error or a fault, return shipping and insurance are paid by you.
Inspection & Authentication
Every returned watch is inspected and authenticated against the photographs and serial records we made before dispatch. If a watch comes back worn, damaged, altered or with missing items, we may refuse the return and send it back to you at your cost, or deduct the cost of restoration from your refund.
Refunds
Approved refunds are issued within 10 business days of the watch passing inspection, to the original payment method. The original shipping charges are refunded only if the return is due to our error or a fault.
Your bank or payment provider may take additional time to show the credit. Any currency conversion or transfer fees charged by your provider cannot be refunded.
Faulty or Not as Described
If your watch arrives with a fault or is not as described, tell us within 48 hours of delivery with photographs or video. We will arrange the return at our expense and, at your choice, repair, replace or fully refund it. This does not affect your statutory rights.
Exchanges
Prefer a different piece? We are happy to arrange an exchange within the return window, subject to availability. Any price difference will be charged or refunded.
Last updated: September 2026. Questions? Contact Antony Wanyonyi at awafula11@gmail.com or +254 796 401 517.